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Workshop/Retreat Terms and Conditions

Tando Creative Limited
Workshops and Retreats Terms and Conditions
(including online workshops and tutorials)

Please read this information carefully, as making payment represents acceptance of these terms and conditions. We want your retreat experience to be enjoyable so if you have any questions do not hesitate to contact us.

RESERVATIONS AND PAYMENTS: Workshop spaces are based on availability and are not guaranteed until full payment has been received. All workshop fees are non-refundable once paid, please see our Refund and Cancellation Policy section.

REFUND AND CANCELLATION POLICY:  If you need to cancel your workshop booking please contact us immediately.  We will then make your space available for another delegate.  If we are successful in re-selling your place we will refund you minus a £15.00 administration fee.  If the workshop has to be cancelled by us we will refund the full total paid.

Please note that we are not responsible for the hotel bookings.  We cannot offer refunds on their behalf and all cancellations must be taken up with the hotel.

INSTRUCTORS AND CLASS PROGRAMMES: We reserve the right to change the tutors or workshop content at any time.

COPYRIGHT: The workshops taught at our Tando Retreats remain the intellectual property of the teacher delivering the workshop.  The workshop cannot be used in any commercial capacity without prior written permission from the tutors.  Where any elements of the workshop are used on a personal basis, there is an expectation that full credit will be given to the tutor(s) and Tando Creative Ltd.  Any instructional materials (including video content) given to participants is for the personal use of delegates only and ditribution of such material is strictly forbidden.  Sharing of completed projects on blogs and other social media platforms is perfectly acceptable as long as the content of the workshop is not described in detail and no elements of the process are shown (e.g. in step pictures).

HOTEL AND FOOD ARRANGEMENTS: You are responsible for your own hotel bookings and breakfast and evening meal arrangements.  Any grievances regarding the hotel and food arrangements must be taken up with the hotel/food provider.

We will supply all workshop delegates with a lunch on each day of the workshop programme.  If you have any specialist dietry needs please advise us prior to booking so that we may check with the hotel that the requirement can be catered for.  


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