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HOME » Shop » Terms & Conditions

Terms & Conditions

Terms & Conditions

Last updated 17th August 2009

Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.

No material from this website may be copied, reproduced, republished, amended, modified, revised, edited, changed, added to, deleted, uploaded, posted, transmitted, or distributed in any way, without our express written permission.

Service access
While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company's control.

Product Pricing and Title
We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

We reserve the right to alter all product pricing without notice.

Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

Your Order
When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

Product items not included within the dispatch email are not included in the order and contract between you and us.

We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Shipping and Customs Duty
All orders received by us are shipped subject to availability.

We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

Cancellation Rights, Returns and Refunds
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.

As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

No right of cancellation exists for personalised goods or goods where there may be hygiene issues, unless defective.

Please observe the following procedure for all returns to us:

On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your name, address and/or order number and the reason for the return.

If you are returning your product because it is defective, please state the defect or defects.

Repackage the product in its original packaging, including any accessories, brochures, manuals, instructions, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.

If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

You are responsible for paying any postage or shipping costs incurred when returning the product.

We recommend that all returns be sent by registered post, so that you have a record of the return.

We will not issue refunds for any items lost or stolen in transit to us.

Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

Unused products may be returned promptly by customers to the address listed below:

Tando Creative Limited
Heath House
Heath Road
Mattishall, Dereham
Norfolk
NR20 3LA

Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

Complaints
We endeavour to respond to all customer complaints or queries within five working days.

Liability
The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

Nothing in this legal notice shall exclude or limit the Company's liability for:
death or personal injury caused by negligence [(as such term is defined by the Unfair Contract Terms Act 1977; or
fraud; or
misrepresentation as to a fundamental matter; or
any liability which cannot be excluded or limited under applicable law.

If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

Governing law and jurisdiction
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

Our contact details are as follows:

Tando Creative Limited
Heath House
Heath Road
Mattishall, Dereham
Norfolk
NR20 3LA

Email: sales@tando-creative.co.uk

Telephone
From within the UK: 07813 363498
International: 0044 7813 363498

Fax
From within the UK: 0870 131 3764
International: 0044 870 131 3764

Company registration number: 6936095

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